Key capabilities

What service businesses use PragatiCRM for

AMC contract management

Every contract has a start date, end date, value, and renewal alert. Colour-coded: green (active), amber (expiring in 30 days), red (expired). Never let a contract lapse silently again.

Service ticket system

Customers raise tickets from their portal. You assign, track, and resolve — with status updates the customer can see without calling your office.

Recurring billing

AMC renewals generate invoices automatically (coming soon). Quarterly or annual billing for service contracts, GST-compliant, ready for your CA.

Customer portal

Clients log in to see all their equipment under contract, active tickets, invoice history, and raise new service requests — 24/7, without calling you.

Service revenue reports

Revenue by contract type, outstanding AMC renewals, tickets resolved vs open by technician. Know your service business numbers, not just your product sales.

Quotation to service order

Quote the service job, convert to service order, assign technician, deliver, invoice. The same clean chain you get for product sales — applied to service.

See PragatiCRM for your service business.

AMC tracking, service tickets, recurring billing — 15-minute live demo.